MKJ Associates offers efficient support for every distributor or customer. We care for every need of our customers. With experienced engineers, we have the capability & responsibility to offer direct & exact support for each service request. Please find more detailed information about our service policy below.

After-sales Customer Service Process:

1.       Receive the feedback from the customer;

2.       Give the preliminary reply to the customer as soon as possible (in 24 hours) and ask for the detailed information about the product, such as the serial number of the main unit, the model and version of the main unit, the detailed feedback or question.

3.       Provide the professional solutions to the feedback. If necessary, our engineers will visit to replace required part. The cost of the shipment depends on different situations, such as whether the product is in the free warranty period or not;

4.       Ask for the feedback from the customer after the service.

Freight Policy:

1. Within Warranty:

The customer is responsible for freight & insurance charges when the equipment is shipped to MKJ Associates for service.MKJ Associates is responsible for the freight & insurance charges from MKJ Associates to the customer.

2. After Warranty:

The customer is responsible for freight, insurance and any other charges for returned product.

Technical Training:

1.       MKJ Associates will provide the customers free technical training, including equipment installation and operation, general maintenance. We will provide technical training to the staff deputed by the department for training.

2.       MKJ Associates will provide free technical support via e-mail, or telephone at any moment.

3.       Our technical staff also visit the department for on-site installation and training.